How Do I Transfer an Acrobat DC Upgrade to new computer without the older version?

Question

I understand how to install Acrobat DC on a new computer using the Adobe online facilities.

However, my version of DC is an Upgrade.

When I attempt to install it on a new computer, the installer will not find the earlier version and will abort the installation.

I do not have access to the earlier version of Acobat, so I can't install it on the new computer.

Kindly advise. Thank you.

John T Smith · Accepted Answer

The install SHOULD give you a place to enter the serial number of a previous version... if it does not, click below

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

Sign up