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jamesh14378227
Participant
April 15, 2015
Question

How do I transfer an Acrobat serial number from one adobe account to another?

  • April 15, 2015
  • 1 reply
  • 301 views

I've installed Adobe DC Pro on one of our user's computers. When it asked for an Adobe ID I entered the ID I used to purchase the serial number. Unfortunately now acrobat always starts on the new computer and displays my name instead of the end user name. So I'm wondering how to either transfer the serial number to the end user's adobe account, or alternatively re-associate the acrobat on the end user machine with the end user's own adobe account.

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1 reply

kglad
Community Expert
Community Expert
April 15, 2015

contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html