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shmh1669818
Participant
August 21, 2021
Question

how do i uninstall all the applications + the settings? (mac)

  • August 21, 2021
  • 2 replies
  • 136 views

i contact adobe support team 2 days ago regarding a bug with lightroom and m1 mac.

with screen sharing they make some changes on settings - and now the lightroom is running under rosseta.

as i want to open lightroom im facing an error message and i uninstalled all the adobe applications including creative cloud and reinstall it again.

the problem is that all the settings remain the same + that bug.

i really want to dellete all and start from scrach.

please help.

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2 replies

Nancy OShea
Community Expert
Community Expert
August 21, 2021

Did you use the Adobe Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Mac OS settings are a separate matter. Please consult Apple help for that.

 

Nancy O'Shea— Product User & Community Expert
shmh1669818
Participant
August 21, 2021

i tried it now.. didnt help 😕😕

shmh1669818
Participant
August 21, 2021

this is the error message i see when lunching the lightroom.