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Participant
August 1, 2025
Question

How do I uninstall Creative Cloud?

  • August 1, 2025
  • 2 replies
  • 925 views

I downloaded Creative Cloud a while ago to use the free trial. Ever since, it has just been sitting on my drive, taking up space. I have tried to uninstall it many times, but all the apps (Desktop Manager, Core Sync, etc, etc) are still on my mac. However I cannot open them, but when I go into my storage settings I can see that they are still taking up space. The Uninstaller App also appears in my files, but when I go to open it a pop-up says something like "this app cannot be opened because it does not have any content".

 

I have just been to a Reddit thread where they were saying to use the Creative Cloud cleaner tool, which I have run twice, and everything is still there.

 

I am literally going through hell to get this stuff off my computer - I had no idea it was going to be this hard. Any help would be greatly appreciated.

    2 replies

    kglad
    Community Expert
    Community Expert
    August 1, 2025

    do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    kglad
    Community Expert
    Community Expert
    August 1, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Participant
    August 1, 2025

    Thanks for your help.

    kglad
    Community Expert
    Community Expert
    August 1, 2025

    sure.  keep this updated.