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Participant
January 25, 2014
Question

How do I uninstall/reinstall Creative Cloud in it's entirety?

  • January 25, 2014
  • 1 reply
  • 1348 views

Recently Acrobat XI stopped printing to pdf.  (It allows saving as pdf fine, but will not print to pdf.) I tried uninstalling Acrobat via an uninstall utility, (Revo) then downloading another copy and reinstalling, but it still would not print to pdf.  Someone advised using the "Adobe Reader and Adobe Acrobat Cleaner Tool (AdbeArCleaner_v2.exe) to completely remove the installation.  I foolishly failed to notice that this utility was for stand-alone installs only, not one part of Creative Cloud.  It removed Acrobat from my computer, but it shows as still installed via Creative Cloud, and I can't download another copy to reinstall.  (I haven't tried to install Acrobat as a stand-alone download trial as offered elsewhere, but assumed in my case I have to use a Creative Cloud version for whatever reason.  At this point, the safest thing to do may be to uninstall the whole thing, then reinstall it, but when I uninstalled CC via the add/remove in Conrol Panel, Photoshop and Illustrator remained behind.  So- I downloaded the CC program once again, hoping by some miracle that might fix things.  No luck.

I am starting to think that the best solution is to completely remove the whole suite, then re-download and reinstall it all over again from scratch.  At this point, I don't want to go any further without some expert advice and risk messing things up any further.    Any help anyone can give is most appreciated.

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1 reply

Mylenium
Legend
January 26, 2014