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September 15, 2013
Answered

How do I update Adobe Photoshop Elements 9 and Adobe Premiere Elements 9 on a new computer?

  • September 15, 2013
  • 1 reply
  • 623 views

I have previously used both Adobe Photoshop elements 9 and Adobe Premiere elements 9 on my old computer with Windows XP operating system without problems. Now I have a new computer with Windows 7 Home Premium 64bit operating system.  I have installed both programs but when I try to update them I get a message saying "The update server is not responding.  The server might be offline temporarily or the internet or firewall setting may be incorrect.  Please try again later." I have tried numerous times with the same result.  I have tried uninstalling both programs and re-installing but still get the same message.  What do I have to do to be able to update these programs so I can get on and use them? The information with the programs says they both work on both Windows XP and 7.

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Correct answer Romsinha-9KMEUt

Hi Jaclyn2,

Please follow the steps mentioned in the kb: http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html .

Regards,

Romit Sinha

1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtCorrect answer
Adobe Employee
September 15, 2013

Hi Jaclyn2,

Please follow the steps mentioned in the kb: http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html .

Regards,

Romit Sinha