How do you contact support?

Question

When I login to the adobe creative cloud site it shows that I have no licnese for any software. However I have received an email that states that I have recieved an All Apps access. I cannot contact Adobe support since I do not have a active subscription it seems so I do not know how to ask the support why my bussiness account is not activated.

It seems to be an issue with my account that causes the paid business subscription to not get activated.

kglad · Answer

by business subscription do you mean you're part of a team or enterprise subscription?

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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