How do you get to speak or text chat with a customer service rep? I have been trying for two days and cannot find any contact phone numbers. At this point I would like a refund on the add on I have purchased that I cannot find or get to work. Thanks

Forum|Forum|10 years ago
November 12, 2015
3 replies
2500 views

Does anyone know how to contact a customer service rep from Adobe? I'm looking to get a refund.
Thanks

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

S

Susan2781898973f0

Participant

I need a call about service.[Personal information removed by moderator.]. Thank you

Susan Young Practice Manager[Personal information removed by moderator.]

AxelMatt

Community Expert

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees don't read the comments here regularly.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

ס

סער22475463fnf8

Participant

The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

M

Manan Joshi

Community Expert

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan