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Participating Frequently
March 1, 2016
Answered

how many times can you download a purchased product?

  • March 1, 2016
  • 1 reply
  • 587 views

I purchase Elements about two years ago for my Mac.  Since then my Mac has had two mew hard drives and I have re-installed Elements twice.

I now have a PC and want to download Elements onto that computer.  I tried but i received an error message that my license number was not valid.

Any info would be appreciated, thanks!

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    1 reply

    kglad
    Community Expert
    Community Expert
    March 1, 2016

    there's no limit to the number of downloads.

    there's no limit to the number of installations/activations.

    the only limit is you are allowed no more than two activations at any one time.

    if you're trying to use a mac serial number for a windows installation, that can cause an error, Error: "The serial number is not valid for this product" | Adobe Creative Suite

    Participating Frequently
    March 1, 2016

    Thanks that's good news!

    Yes, it is a Mac serial number, how do I obtain a PC serial number for my product or do I have to install it in my PC in a different fashion?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 2, 2016