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Participant
June 17, 2024
Question

How on earth do I install Photoshop Elements 2020?

  • June 17, 2024
  • 2 replies
  • 287 views

I had to reset my computer due to an audio issue and now, I can no longer install Photoshop Elements. This has something to do with your cloud server (which frankly, I never wanted and don't even use). 

 

I've followed everything single step to install this software that paid for but I keep getting your generic 183 code. 

 

To make matters worse, your AI says I don't have an account and log into Adobe with a valid account. My account is valid and it even lists my products I've purchased over the years. 

 

I need to be able to install the software ASAP. I've already wasted 2 hours on this. This is completely ridiculous. You force things on me I don't want and then you make it impossible to reinstall it. I checked activations and it says "none" so there's nothing to deactivate though technically, it's the same computer anyway because I did not perform a clean install of Windows 11. 

 

Please help me resolve this so I can move on with my day. 

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
June 17, 2024

do you have an av app?  if so, which?

 

copy and paste here a screenshot of the error message.

Peru Bob
Community Expert
Community Expert
June 17, 2024