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Participant
December 1, 2021
Question

How to access saved work in Adobe Cloud from a previous account? [was: Hello.]

  • December 1, 2021
  • 1 reply
  • 173 views

I bought a new student version of adobe suite. i disconnected and reconnected with another email adress. Now i do not have access to my saved work from the older account. How do i recuperate my previous work on the adobe cloud ?

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1 reply

Nancy OShea
Community Expert
Community Expert
December 1, 2021

Log-in to your account with your old ID and Password.

https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert