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Participant
January 15, 2016
Answered

how to cancel a licence key after my computer was stolen?

  • January 15, 2016
  • 1 reply
  • 332 views

My computer was stolen with my active licence key for adobe acrobat XI.

Can you explain how to cancel this activation key to make it available on my new computer  ?

many thanks

    This topic has been closed for replies.
    Correct answer John T Smith

    Serial number and activation support (non-CC) https://forums.adobe.com/thread/2041990 to adjust activation count

    If the Chat person sends you back to this open forum, you are out of luck... only Adobe can help, nobody here can access the activation server

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 15, 2016

    Serial number and activation support (non-CC) https://forums.adobe.com/thread/2041990 to adjust activation count

    If the Chat person sends you back to this open forum, you are out of luck... only Adobe can help, nobody here can access the activation server

    Participant
    January 15, 2016

    Many thanks, they helped me and the app is now working !

    very useful link !!!