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M
maria ignacia chile
Participant
December 20, 2017
Answered

How to cancel an After Effects monthly subscription

  • December 20, 2017
  • 1 reply
  • 6385 views

Hi

In november I purchased a monthly subscription to Adobe After Effects through the Adobe web page.  I later learned that the purchase was made through Digital Rivers.

I now want to cancel the subscription but I haven't been able to.  After Effects doesn´t appear as plan I am using, so I don't get the link to "manage plan" to be able to cancel.

Can anybody help me how to cancel the subscrption.

Regards

María Ignacia

This topic has been closed for replies.
Correct answer Beverley Gray

Hi there

There are no subscriptions associated with the Adobe ID/email used to post on the forum.  Please sign out of this account on adobe.com and sign in using the Adobe ID/email you used when you signed up for the subscription.  Then, when you go to the support page, you will have the option to contact support for cancellation assistance - Contact Support

Kind regards

Bev

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 20, 2017

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

M
maria ignacia chileAuthor
Participant
December 21, 2017

Thanks for your answer, but I don´t get neither of the pages its indicated in point #3 of the first link. I get this after clicking in manage plan.

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
December 21, 2017

Hi there

There are no subscriptions associated with the Adobe ID/email used to post on the forum.  Please sign out of this account on adobe.com and sign in using the Adobe ID/email you used when you signed up for the subscription.  Then, when you go to the support page, you will have the option to contact support for cancellation assistance - Contact Support

Kind regards

Bev

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