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Participant
August 30, 2018
Answered

how to cancel my old account

  • August 30, 2018
  • 1 reply
  • 575 views

I been using adobe Products with my school email. I tried to reach adobe to cancel subscription. because i cant access my old school email so how do i cancel my old account its keep gettig money from my credit card i can not stop it.

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Correct answer Abambo

Login to that account and contact Adobe customer care: Contact Customer Care

Depending on the options you used when you created or managed your account, you may have also the possibility to change your primary e-mail. If however you never added a secondary e-mail or 2 factor authentication, I do not think that it may be possible to do anything to the account without having Adobe to intervene.

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 30, 2018

Login to that account and contact Adobe customer care: Contact Customer Care

Depending on the options you used when you created or managed your account, you may have also the possibility to change your primary e-mail. If however you never added a secondary e-mail or 2 factor authentication, I do not think that it may be possible to do anything to the account without having Adobe to intervene.

ABAMBO | Hard- and Software Engineer | Photographer
kuberdAuthor
Participant
August 30, 2018

hey thanks for the answer the thing is i cant log in to my old account. im trying to reach Adobe. i sent them email but no good

John T Smith
Community Expert
Community Expert
August 30, 2018

You are going to have to contact Chat

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html