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andrewd47058195
Participant
May 29, 2020
Question

How to change Adobe ID to a deactivated Adobe ID

  • May 29, 2020
  • 2 replies
  • 358 views

So my email for my Adobe ID is about to be cancelled, so I am trying to change my about-to-be-cancelled email with my personal email, which is already associated with another Adobe ID. So, I deleted my account with the personal email so the account with my personal email no longer exists. But, when I tried changing the first account's Adobe ID with my personal email, it still says "! Email Already Used."

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 29, 2020

    Get a free G-mail account and use that to replace your soon to be discontinued e-mail.

    https://support.google.com/mail/answer/56256?hl=en

     

    Log-in to your Adobe account below to change your primary and secondary e-mail.
    https://account.adobe.com/profile

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 29, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -or https://helpx.adobe.com/contact/phone.html

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