How to change incorrect e-mail address in Creative Cloud installer required for verification?

Question

Hi,I have trouble downloading Trial version of Photoshop. After I launch the installation, the Creative Cloud installer window pops up with a note that I need to verify my e-mail first (see screenshot attached). The e-mail is incorrect and it does not match my Adobe ID, but there is no option to change this e-mail for verification.In the setting of my Adobe ID there is only the correct e-mail that I use.How am I suppose to change this verification e-mail?Thanks in advance,Nikola

Govardhan.V · Accepted Answer

Sure , try below steps :1) Right click on Finder icon and select "Go-To" Folder option.2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )~/libraryIt will open User Library folder.3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

Govardhan.V · Answer

Close all Adobe apps including Adobe Creative Cloud app.

Steps :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted opm.db file , launch Adobe Creative Cloud app and Sign in with valid Email ID.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded