Participant

Answered

how to contact customer support or deal with CS6 activation

Forum|Forum|1 year ago
January 30, 2025
3 replies
1034 views

I own CS6. My adobe account shows I own this, but it also shows I have no activated devices.

I changed my motherboard and when I launched an app now it says I have too many activated devices and to deactivate one. Obviously, this is bad programming as I can't have too many activated devices at the same time as I have none.

Furthermore, when I use Adobe's automated UI, it doesn't acknowledge I have a registered product and as far as I have experienced, I can't thereby connect to customer service for them to help fix this. I expect adobe wants me to just pay for a new software package, but I have zero interest in this.

This entire situation seems criminal, as I cannot seem to access my legally owned software and the company is pushing me to pay for something else.

How can this be fixed?

Activation

Correct answer kglad

there's no support for cs6.

and you can only deactivate from an activated computer.

Nancy OShea

Community Expert

Your CS6 came with two activations.

If you're installed on another device to which you still have access, you may be able to deactivate from that one.

Otherwise, your activation limit is exhausted. Time to replace your 13-year-old products.

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Nancy O'Shea— Product User & Community Expert

F

Fluid_poetryAuthor

Participant

Why is it time to replace my 13 year old product? It can work perfectly fine in a VM.

Adobe should allow users to deactivate their devices remotely. Every other software product allows this but Adobe. This is obviously a money grab, nothing more. Many professionals will have a good use case for keeping their software uptodate with the latest filters, etc.... but the option to use older software should be maintained for owners of their own software.

kglad

Community Expert

@Fluid_poetry

you're getting distracted.

John T Smith

Community Expert

>changed my motherboard

Unfortunately, that makes the program think it is a new computer (which it really is) and if you did not DE-activate before changing the motherboard there is no way to do a new activation

kglad

Community Expert

... unless you can restore the old mb.

F

Fluid_poetryAuthor

Participant

I'm not sure reinstalling the old Mobo will do it. It's a Windows system which has their new security "feature" which is embedded in the bios.

kglad

Correct answer

Community Expert

there's no support for cs6.

and you can only deactivate from an activated computer.

F

Fluid_poetryAuthor

Participant

I typically consider support to mean troubleshooting software being able to running on an OS. I don't consider support as meaning access to activating one's own software. That's vulturous, but it is Adobe.

Regardless, thank you for your reply.

kglad

Community Expert

sorry about that bad news, but you're welcome.

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