how to deactivate old (destroyed) Imac

Question

I have an education account ... UMD professor .... replaced an old imac with a new one and now can't add adobe to my laptop because only get two devices.  (I understand I should have deactivated the old imac while I still had it ... in any event, old hardrive was taken out and destroyed. ) At present, the new imac is my only activated device that exists.

Nancy OShea · Answer

Was this for discontinued Creative Suite or the current Creative Cloud?

If the latter, you can manage devices from your account portal without having to contact support.

Please log-in to your account below. Click Manage Plans. Scroll down to Activated Devices.
https://account.adobe.com/plans

If the former, scroll down the same page to Contact Adobe button. In the chat box, type "AGENT, activation count reset required" followed by Enter key. Wait for a human.

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