How to deal with unprofessional tech support?

Hello, I am not quite sure where to post this question. Chat doesn't help, and the telephone hours don't work with my work and family schedule. Does Adobe have any professional-level employees with whom I can speak regarding customer care? Or, is the attitude that Adobe does not need to meet basic standards of professionalism? Inquiring minds want to know.

My question is, whom can I speak to regarding an extremely negative and unprofessional half-day's worth of so-called tech support from a particular Adobe employee? This person was astonishingly, bewilderingly unprofessional in his conduct, including but not limited to making unauthorized changes on my computer and other bizarre behavior. My case was "escalated" after several complaints - he had at first claimed that it was impossible to do such a thing, but then later he finally backtracked and admitted that this might be possible - but it is not clear that anybody is ever going to respond to me. The escalation email stated that I "must" run logger software in order to speak about a *person* who caused problems. I downloaded and ran the software - however, the escalation form would not accept the logger software's output as an attachment. I am unwilling to wait and find out how Adobe hopes to reconcile that irrelevant and unnecessary sub-issue. There is no need for me to run additional software in order to complain about the behavior of Adobe's own employees.

I will go into more detail about this employee only with a person who is authorized to actually respond to these kinds of issues.

I have been using and enjoying Adobe's software for a very long time. It would be a shame for this unprofessional behavior (and consumer care system) to drive people away.