How to deinstall Adobe CC products

Forum|Forum|5 years ago
November 22, 2020
2 replies
216 views

Hi.

My subscripion is just now cancelled.

My two stpes verifiction is DISABLED.

I wish to deinstall Lightroom, LrC and Photoshop, but...

When I try to deinstall appears window to type 6 digits verification code.

When I press button to obtain this code I do not see any new message from adobe with this code.

Appears red message "try another method", but this link is inactive.

I cant obtain code and I cant deinstall appas without this code from MY PRIVATE PROPERTY.

This topic has been closed for replies.

kglad

Community Expert

for others: i don't know why or how this user had a verification code issue (when signing-in), but if others encounter the problem, you can install the adobe account access app on your mobile phone.

kglad

Community Expert

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

D

Dariusz5C11Author

Participant

...without 6 digits verification code !

When attempting Creative Cloud desktop app I see window to type verification code, but I can't obtain this code.

How to obtain this code when two steps verification is disabled ?

D

Dariusz5C11Author

Participant

OK.

I had to login one more time to CC app and now I can deinstall unwanted apps.

This is very inconsistent because I didnt logout in this app by myself.

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