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Ann2018
Ann2018
Participating Frequently
June 6, 2020
Answered

How to delete my old credit card details? ALL should be concerned!

  • June 6, 2020
  • 3 replies
  • 3062 views

Has anyone figured out yet if Adobe lets you delete your own credit card out of their system or do they keep hostage forever and convince you it's a dummy account (yet it charges your card) and that it's perfectly safe with them (even though they got hacked on Oct 2019)?

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hello,

    Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. They are the ones that would guide you on whether this is possible or not. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    3 replies

    G
    GFFrank
    Participant
    May 29, 2023

    I just experienced the same problem.  Customers can add credit cards but not delete them.

    I clicked on the Chat with Us bot, entered how to delete a credit card, after the unhelpful response, select problem not solved and get connected to a person who can delete the card.

    You'll need the last 4 digits of the cc.

      C
      chetan335005124pns
      Participant
      November 9, 2023

      they did not delete the card

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 9, 2023

      @chetan335005124pns 

       

      https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      June 6, 2020

      I don't know anything about hacking last October.  Perhaps it effected only you.

       

      Are you a PAID Creative Cloud member? If yes, you must have a valid credit card on file so you can keep using Illustrator, etc... 

      To change your card details, please log-in to your account below and click on Edit Billing & Payment.
      https://account.adobe.com/

      If you still need help, scroll down to Contact Adobe on the same page.

       

      NOTE:  If you feel your card has been compromised, contact your bank immediately.

       

      Nancy O'Shea— Product User & Community Expert
        M
        Community Expert
        Manan JoshiCommunity ExpertCorrect answer
        Community Expert
        June 6, 2020

        Hello,

        Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. They are the ones that would guide you on whether this is possible or not. Click on the following link
        https://helpx.adobe.com/contact.html
        Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
        Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y

        -Manan

        -Manan
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