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DerrylS
Participating Frequently
January 9, 2022
Question

How to delete old versions off the Installed Apps list is CC

  • January 9, 2022
  • 2 replies
  • 375 views

Illustrator 16.0 and InDesign 8.0 still show in the Installed Apps list of Creative Cloud even though those old versions were deleted off the computer long ago. The "Open" icon is greyed. All other apps that are listed are the current updates only.

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2 replies

Brad @ Roaring Mouse
Community Expert
Brad @ Roaring MouseCommunity Expert
Community Expert
January 9, 2022

If you click on the 3 dots for those two, it should give you one option which is to uninstall. Give that a go and it may clear whatever leftover "bits" may still be on your computer due to an improper uninstall. If not, download the Cleaner Tool.

Diane Burns
Diane Burns
Inspiring
January 9, 2022

Just to add to Brad's comment: Cleaner Tool with instrux can be found here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    January 9, 2022

    Were they just deleted, or properly uninstalled through your OS?

    I would try unistalling and reinstalling the CC app.

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