How to delete the account?

Question

Hi from an autistic woman from Italy.It's been 4 days since I'm trying to delete my account, but it's impossible. I'm trapped. Chat doesn't work. i cannot speak to anyone. Everytime I try to find a way, I end up on the same page with options to contact a human being, but I simply can't. It's really frustrating.I've deleted successfully the Stock free plan subscription, but I still have the creative cloud. I don't want it.I just want to know how to delete the entire account. It was a try. I subscribed. Now I want to unsuscribe to everything. Please, could someone help me?I'm really struggling about that. Thanks

Sheena Kaul · Accepted Answer

Cristina, don't worry I will help you cancel the subscription.

Adobe forums being an open forum we do not take cancellation requests here.

However, can you try the same steps on another browser, it seems chat option is just grayed out here.

Let me know if that works else I can help you escalate the request.

Sheena Kaul · Answer

Moving to Adobe Creative Cloud​Hi Cristina, Please contact the support through call/chat for the cancellation requests and the billing queries:Contact Customer Care**Be sure to remain signed in with your Adobe ID before accessing the link above**You may also refer to the help document below:https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.htmlPlease go through the Adobe - Subscription Terms as well.Regards,Sheena

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