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Tallahasee_Bev
Tallahasee_Bev
Participant
May 18, 2014
Question

How to download already purchased Photoshop Essentials on a new computer when I do not have serial number

  • May 18, 2014
  • 1 reply
  • 2527 views

I have purchased a new computer and need to download Photoshop Essentials which I purchased earlier but do not now have the serial number (my hard disk crashed and I did not save the info).  Thanks for your help.

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    1 reply

    Ned Murphy
    Ned Murphy
    Legend
    May 18, 2014

    You should be able to find the serial number for the software thru your Adobe account online.  I am not familiar with the name Photoshop Essentials so I am not sure if there is such a program available to download.  Do you happen to mean Photoshop Elements?  If so, available downloads can be found at...

    PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

    PSE 7, 8, 9 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

    If you are unable to find your serial number, your only hope will be to contact Adobe Support by chat or phone to see if they can provide it to you.  THey might not be able to if you are unable to prove you purchased the software.

    Here is a link to a page with options to help make contact:


    http://www.adobe.com/support/download-install/supportinfo/

    Tallahasee_Bev
    Tallahasee_BevAuthor
    Participant
    May 19, 2014

    Thanks,

    I have done that - my serial number didn’t work. Chat gave me another - but then I read that Vers 9 isn’t supported by Windows 8 so, all for nothing. I have gone ahead and purchased vers 11, discounted with new computer. So that is where I am.

    Sent from Windows Mail

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