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Participant
February 23, 2017
Answered

How to download Photoshop Elements 12?

  • February 23, 2017
  • 1 reply
  • 1287 views

I bought my copy online a few years ago when Windows 7 came out. I downloaded it and everything was fine. A few days ago, I upgraded and now I'm trying to install my copy again. But every time I try to install it, I get an error message say "The file archive part of Photoshop Elements 12 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 12. Please download all parts."

Um, there was only a .zip folder and a .7z folder. They work the exact some way.

Is there something that I'm missing?

    This topic has been closed for replies.
    Correct answer kglad

    you need both the exe (file 2 of 2) and the 7z (file 1 of 2).  put both in the same directory and double click the exe.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 23, 2017

    you need both the exe (file 2 of 2) and the 7z (file 1 of 2).  put both in the same directory and double click the exe.

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    Participant
    February 23, 2017

    I didn't realize that. I thought it was download one or the other. Thank you. It works now

    kglad
    Community Expert
    Community Expert
    February 23, 2017

    you're welcome.