How to download the apps from my Creative Cloud package?

Forum|Forum|3 years ago
September 18, 2022
3 replies
488 views

I bought a student subscription for the Creative Cloud apps, but can't seem to download the apps that should come with it. I succesfully downloaded the Creative Cloud app to my Macbook. When I open it, it shows all the apps. But it says 'Try" of "Buy". Not 'Download' or 'Install'.

The instruction video I found shows it should say 'Download'. I logged off and on again (as was advised in a help text somewhere here) but that didn't help.

Any suggestions would be much appreciated! Tnx

This topic has been closed for replies.

Correct answer kglad

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if your subscription is active, open your cc app and sign in using the same adobe id used to confirm your subscription.

Nancy OShea

Community Expert

Is this Student plan obtained directly from Adobe or your school?

If it's paid for by your school, please contact the school's IT dept for assistance.

If you paid Adobe, log-in to your Adobe account below. Make sure your subscription is activated and your student eligibility is verified.

https://account.adobe.com/plans

Hope that helps.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kglad

Correct answer

Community Expert

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

if your subscription is active, open your cc app and sign in using the same adobe id used to confirm your subscription.

D

Dorine26174872dtt0Author

Participant

Oh!! That's where I went wrong! I tried connecting via my school email account that I use for Adobe, but had purchased the Creative Cloud using my private email. So two accounts. ... 😄 Got it all up and running now. Thanks!

kglad

Community Expert

you're welcome.

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