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kiski
Known Participant
August 11, 2021
Question

How to find agent to help me activate CS6 apps?

  • August 11, 2021
  • 1 reply
  • 218 views

Been trying for days to get my three Adobe CS6 apps re-activated from my old iMac to my new iMac. OS10.14.3. I was only able to get a 30 day trial offer for all three apps. 

So, I texted with an Adobe agent who used Remote Support to enter my iMac and reinstall Photoshop, Illustrator and InDesign CS6.  He couldn't get it to work. We arranged a call back time to try again. No one called.

Texted to another AGENT yesterday who gave me another call back time today. No one called again. Each time I sit by my phone for hours waiting.

Today, when I tried to text the AGENT the third time, the chat window wouldn't even open up saying I did not have a subscription. I am a retired graphic designer and do not want or need a monthly subscription. 

Finally texted with another AGENT who gave me a phone number to call for Canada. I think I reached India(?).  When I spoke to her, she assured me they would call me back in 24 hours, for the fourth time! Do I believe these people at all?

Is there a secret to find an AGENT who can help me resolve this issue once and for all? I'm getting desparate. 😞

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 11, 2021

I doubt that you find anyone from Adobe to help... CS6 is old and no longer supported, except to reset an activation count... as I said in https://community.adobe.com/t5/download-install/how-to-re-activate-cs6-apps/m-p/12310317

 

K
kiskiAuthor
Known Participant
August 11, 2021

John, I get that CS6s are old. I'm a retired graphic designer and want to continue to use them for a few more years for a few clients I have. I followed your advice to reach an AGENT. That's what I was trying to do. I de-activated the apps on my old iMac and wanted to re-activate thm on my new iMac. One Agent tried for 45 minutes on Remote Support to work on my computer.  He said he would call back to finish the job. Three times we have had call back times arranged. Why would they say that and NOT do that?

 

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