How to fix error code 11

Forum|Forum|10 years ago
February 20, 2016
3 replies
8810 views

I am stuck trying to upgrade my InDesign from Creative Cloud. If I do manage to get an install, I either get an Error 11 that states, "Please unistall and reinstall the product..." Contacting "technical support" is a joke over the weekend. And there is very little information on the Error !! when searched.

I just did another round of uninstall and install and the CC desktop app is hung in an endless blank screen with twirling circle. If I quit, the CC app won't launch. I have to reboot to get the CC app running again.

Anyone have any suggestions? If so I'd appreciate a "step 1, 2, 3, etc." outline of what to do.

Thanks,

Ted

This topic has been closed for replies.

L

lori-anne_M

Participant

Hi,

I had the exact same problem. I followed the instructions for the Error 11, which was uninstall, then re-install Adobe Creative Suite.

(CS 5.5)

We have 6 copies of this and the one that "malfunctioned" was on the main iMac for our Church. Now I cannot get any of the Adobe products to work. All ask for a serial number which I have on our Adobe Software License Certificate. None of them work!

In addition, in our online account, I see the Microsoft Office suite that we purchased at the same time, but the Creative Suite is non-existent.

Any helpers out there?