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Participant
May 20, 2020
Question

how to get a refund on a template

  • May 20, 2020
  • 1 reply
  • 231 views

Hi all

i accidentally bought a template that i didn't need, how coul i get a refund?

Order n° ADB110568000IT

 

thanks

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    Community Expert
    May 20, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730