How to get serial #

Question

I bought Adobe Premiere Elements 2020 from staples brand new.  I'm trying to use the video editor but its asking me for a serial #.  All it came with is a redemption code.  I followed instructions to get serial number but it says redemption code not valid.  Any help would be appreciated.
 
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John T Smith · Answer

If this does not work https://redeem.licenses.adobe.com/getserial you need to contact support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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