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H
Heruel
Inspiring
November 22, 2021
Answered

How to get updates again after windows restoration

  • November 22, 2021
  • 1 reply
  • 441 views

Hello,

Last week I got latest versions of Lightroom and Photoshop using Creative Cloud app.

At the end of the week I had to restore windows because of an issue with my graphic tablet.

Now when I start Creative Cloud app, it is displayed there is no update for Lightroom and Photoshop although there are in an older version due to the windows restoration.

How can I get the latest versions ?

Thaks for you help.

Regards

This topic has been closed for replies.
Correct answer Heruel

I see, Nours, then who knows what state the computer will now be in.  Using system recovery can be very problematic because files and settings are replaced from an earlier time.  It is best used to recover documents or files but can make the situations much more complicated for application installations.

 

You can try to recover by removing all currently installed Adobe applications using the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  Once the software is removed, you can use the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to reinstall Photoshop and Lightroom CC.


Hello Jeff,

Finally, I launched Creative Cloud Desktop, and from this app :

- I uninstalled Lightroom Classic keeping all parameters,

- I installed again Lightroom Classic

Everything went well. The latest version has been installed.

Regards

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 22, 2021

Nours, can you please provide more information about how Windows was restored to the computer. For example, did you format the computer and then restore Windows from a recover volume, or was a different process utilized?

    H
    HeruelAuthor
    Inspiring
    November 22, 2021

    Hello Jeff,

    I restored Windows using a restoration point.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 22, 2021

    I see, Nours, then who knows what state the computer will now be in.  Using system recovery can be very problematic because files and settings are replaced from an earlier time.  It is best used to recover documents or files but can make the situations much more complicated for application installations.

     

    You can try to recover by removing all currently installed Adobe applications using the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  Once the software is removed, you can use the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to reinstall Photoshop and Lightroom CC.

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