How to identify my license type with a serial number

Forum|Forum|5 months ago
August 27, 2025
2 replies
760 views

Hello everyone,

I have an Adobe Acrobat installation with a valid serial number, but I’m not sure what type of license it corresponds to (perpetual, subscription, retail, volume, etc.).

Could someone please let me know how I can verify the license type using the serial number, or what procedure Adobe recommends to confirm this information?

Thanks in advance for your help!

General troubleshooting

Correct answer kglad

kglad,

Thank you very much for your response.

The serial number is correct and valid. This is not an installation issue, and the license is not tied to a specific installer. When I use the official Adobe Acrobat Pro 2017 installer from Adobe’s website and enter the license, the program works without any problems.

What I need to confirm is how many computers the license supports simultaneously, or for how many computers it was originally intended.

Thank you for your help.

usually the answer is two activations are allowed. but there's really no limit to how many times you can install and activate, as long as you deactivate anything that would create an excess activation count.

Dave Creamer of IDEAS

Community Expert

A serial number should be a perpetual. You can log in with your Adobe ID and register your software at:

https://account.adobe.com/products

You can also check any subscriptions you might have when you sign in with your Adobe ID.

David Creamer: Community Expert (ACI and ACE 1995-2023)

D

dazzling_knowledge4860Author

Participant

Hi Dave,

Thank you very much for your prompt response.

I’d like to clarify a detail I forgot to mention earlier: the serial number I have belongs to an Adobe Acrobat Pro 2017 license, which is not linked to any account.

It was purchased quite some time ago and, unfortunately, I no longer have any record of the license details. I have tried reaching out to Adobe directly, but I couldn’t find any email address where I could submit my inquiry.

Thanks again for your assistance.