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T
TrainerUK
Participant
November 9, 2021
Question

How to install Illustrator version 25

  • November 9, 2021
  • 4 replies
  • 9706 views

Hi,

I have a class due to take their Illustrator ACA exam via certiport.com this Friday.

 

Here are the Illustrator requirements from certiport: 

 

In the Creative Cloud app the oldest version they can download is 25.4.1 which is not compatible.

I've been to https://prodesigntools.com and there are no links to download version 25, that I can see.

I'd like access to a direct link to version 25 so I can share it with delegates and they can install it on their computers as they are remote.

 

Any one have a solution please? thanks Ian

    4 replies

    T
    TrainerUKAuthor
    Participant
    November 9, 2021

    Thank you for all your responses.

     

    I got in touch with Adobe support through their live chat and they supplied me with links to older versions of the apps - currently downloading them, so I hope they work with the exam software.

     

    Also contacted Certiport, no response yet!

    ProDesignTools: when I click on the link you provided it takes me to a page with no links to download. I see the message on the site: “For access to direct downloads, contact Adobe Customer Care.” What are the instructions I need to follow so I can download them? as I will need to share them with my students as I think they would prefer this method.

    Thank you

     

     

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    November 9, 2021

    The link above should take you to a section of the article entitled, "Or, You Can Do This Instead..."

     

    That describes what to do if someone wanted to get offline installers themselves, without involving or contacting Adobe Customer Care. You can access whichever installers you need for those releases.

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    November 9, 2021

    Hi Ian, yes – there is a solution...

     

    Follow the instructions given here. You'll be able to access & download a standalone installer for any of the 25.x versions of Illustrator:

     

    https://prodesigntools.com/creative-cloud-2021-direct-download-links.html#packages

     

    Please let us know how you make out.

     

    T
    Test Screen Name
    Legend
    November 9, 2021

    Yes, contact the exam board. If they are setting impossible requirements, it is up to them to sort it out.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      November 9, 2021

      May be @ProDesignTools knows a solution?

       

      Did you check with Certiport? As they are setting the requirement, they should provide the solution.

       

      Alternatively you could try to contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
      Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

      ABAMBO | Hard- and Software Engineer | Photographer
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