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How to install old versions

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I need to install Media Encoder 22.0 but it is not available in the "Other Versions" drop down list when updating it.

How do I find this specific old version?

Thanks

App installs and updates

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Michael30399298x1d8Correct answer

Participant

I had to click the "?" in the Creative Cloud app and click "Contact Us".

That opened the Virtual Assistant, say you want to speak to a real person and then follow the prompts and wait for someone to message.

Tell the agent you want a specific version of your app and they will send you a direct link. Done!

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

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Michael30399298x1d8Author

Participant

I don't understand what you mean, that is the same link as where we are posting now?

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kglad

Community Expert

your post was in the cc desktop forum. i moved it (and links) to the download & install forum.

and more than a few weeks ago adobe changed policy and stopped providing links to older (than the current and one previous) versions, and they disabled previous links that used to work for pre-2019 versions.

anyway, i wasn't questioning the need to older version links. i'm very aware of several valid reasons for those.

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kglad

Community Expert

that's pretty interesting because this is posted after adobe stopped supporting the download of previous versions.

maybe there's been a change. we can only hope...

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Michael30399298x1d8Author

Participant

My company uses After Effects 22 and have no reason to upgrade. A lot of our purchased plug-ins only work in 22. So to stop supporting downloads makes no sense to me.

Also what happened was I had to install 24 for another project and that uninstalled my 22 without asking me.

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Michael30399298x1d8AuthorCorrect answer

Participant

I had to click the "?" in the Creative Cloud app and click "Contact Us".

That opened the Virtual Assistant, say you want to speak to a real person and then follow the prompts and wait for someone to message.

Tell the agent you want a specific version of your app and they will send you a direct link. Done!

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