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March 19, 2013
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How to re-install CS5 student version?

  • March 19, 2013
  • 1 reply
  • 377 views

My hard drive crashed so I need to reinstall my student version of CS5.  I still have discs and serial numbers.  Do I need to uninstall - programs are showing up but obviously won't open- before I re-install.  Will I run into problems like having to re-verify student eligibility, etc.?  Thanks for the help.

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    Correct answer Ned Murphy

    If the files are installed but are not working you should probably uninstall and reinstall them.  I don't think you will need to reverify eligibility since that should have been part of your getting the serial numbers in the first place. 

    I do not know if you will need to reactivate things, but if aso and you run into any problems, you can contact Adobe Support either by chat or via phone when you have serial number and activation issues.

    Here are some links to help make contact:

    http://www.adobe.com/support/chat/ivrchat.html

    http://www.adobe.com/support/download-install/supportinfo/

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    March 19, 2013

    If the files are installed but are not working you should probably uninstall and reinstall them.  I don't think you will need to reverify eligibility since that should have been part of your getting the serial numbers in the first place. 

    I do not know if you will need to reactivate things, but if aso and you run into any problems, you can contact Adobe Support either by chat or via phone when you have serial number and activation issues.

    Here are some links to help make contact:

    http://www.adobe.com/support/chat/ivrchat.html

    http://www.adobe.com/support/download-install/supportinfo/