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garrym94097904
garrym94097904
Participant
October 24, 2015
Answered

How to re-install programs Photoshop & Elements 13?

  • October 24, 2015
  • 1 reply
  • 533 views

Hi guys,  I have been using Photoshop & Elements 13 (teacher and student version) on my PC for the past year or so, with no problems.  I recently upgraded from Windows 7 to W 10 and unfortunately had a major problem resulting in my PC having to be wiped and re installed. I lost all of my installed programs with this.  Went into the Adobe store (logged into my account) and tried to download again my 2 programs, however while my account recognises my purchased programs, there does no appear to be anyway of re-installing them from there?  How can I get my programs back pls?

    This topic has been closed for replies.
    Correct answer Del Z

    Thanks John,

    tried that, and got straight into the files per John's reply. Good start, however when I downloaded what was tagged as 'Elements 13' actually opened as Elements 14.  I then proceeded through with the installation until I was required to enter my code, which I duly did, however as expected it came up with a message 'that code is not valid with Elements 14".  then went back into my account at Adobe, tried downloading from my order etc, but was only given the option to download the program related to Window 7 & 8, not sure if this will work with W10? so didn't try it.   then tried Adobe Support, only to be told (for the second time in 2 days, that the 'Live Chat' is available 24/7, but is not available at this time!

    This is starting to get very frustrating and I would have expected better support from Adobe.


    Hi garrym94097904,

    I'm sorry this experience has been so frustrating.

    The latest versions of Elements 13 are compatible with Windows 10: Windows 10 compatibility statement and FAQ

    Are you able to download the programs from here? Download Photoshop Elements | 14, 13, 12, 11, 10

    Best,

    Del

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 24, 2015

    kglad links in reply #1 here https://forums.adobe.com/thread/1986122 may help

    garrym94097904
    garrym94097904Author
    Participant
    October 24, 2015

    Thanks John,

    I treid your links for the 2 programs but received a 413 Error (heading too large) for both?  so I still cannot access& install my programs.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    October 25, 2015

    received a 413 Error (heading too large) for both?

    That's a browser error.

    Clear the cache and cookies in your browser then try again.

    Or  use another browser.

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