Skip to main content
calm_Odyssey0D45
calm_Odyssey0D45
Participating Frequently
March 23, 2016
Question

How to reactivate license after expire date? Made payment and still illustrator isn't active

  • March 23, 2016
  • 2 replies
  • 1061 views

Dear community,

I had an year license for Illustrator, in February 2016 I've stopped payment because of card loss.

Today I've made a payment, in product's plan settings this payment is displayed, but in folder "Plans and Subscribes" Illustrator still has status "Expires" (((

And on my local PC Illustrator doesn't starts because of non-payed status.

I have PC. Already reinstalled Illustrator,

Thanks to everyone in advance!

This topic has been closed for replies.

2 replies

calm_Odyssey0D45
calm_Odyssey0D45Author
Participating Frequently
March 31, 2016

The case is solved, thank you

gurjeets0803
Adobe Employee
gurjeets0803
Adobe Employee
March 23, 2016

Hi,

Greetings from Adobe!!

I would like to tell you that the previous subscription will not activate you have to buy a new subscription, please go to the link Creative Cloud pricing and membership plans | Adobe Creative Cloud and buy a new single application plan for illustrator

Cheers,

Gurjeet singh

calm_Odyssey0D45
calm_Odyssey0D45Author
Participating Frequently
March 23, 2016

I've done exactly that! I've bought a new application for a month

gurjeets0803
Adobe Employee
gurjeets0803
Adobe Employee
March 23, 2016

Hi,

I have sent you a PM please check and reply.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices