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M
minoree
Participant
October 7, 2019
Question

how to reinstall photoshop cs6 perpetual license

  • October 7, 2019
  • 3 replies
  • 531 views

I used to have CS6 photoshop on my mac as a perpetual license. Recently, while fixing a different adobe download issue, I somehow lost photoshop. It is no longer on my computer. I'd like to download it again using the same serial number I had before. How do I do this?

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    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 7, 2019

    You are going to have to find your original install files... education downloads are no longer available

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 7, 2019

      Program installers https://www.adobe.com/gr_en/downloads/other-downloads.html

       

      If you are not able to find your program installer at 'other-downloads' read below

      IMPORTANT NOTE:
      The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

       

      Go to https://www.adobe.com/about-adobe/contact.html
      -click on the Chat bot on the bottom right hand corner of the first screen
      --the chat bot is the circle with a funny looking box with 3 dots inside
      -click on Downloading or Installing, then type Agent

       

      Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

       

      AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well

        M
        minoreeAuthor
        Participant
        October 7, 2019
        Thank you for your response. Unfortunately, the serial number is an education serial number, so your links will likely not work. The agents typically do not respond or send me to the forum saying a dedicated expert will respond. Perhaps it is no longer possible to stick with a perpetual license adobe product.
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