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Participant
March 17, 2014
Question

How to Reload Acrobat XI Pro in CC after previously removing it?

  • March 17, 2014
  • 1 reply
  • 311 views

I loaded Acrobat XI Pro using CC and then removed it using the removal app in the application's file folder.  I now would like to reload Acrobat XI Pro using the CC app, but the cc control pannel still shows Acrobat IX Pro as being loaded and resident in the computer.

How can I remove the app from the loaded part of the CC control so that I can download it again?  I tried downloading from the web, but that returns me to the CC control.  I am using a MacBook Pro.

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1 reply

Jeffrey_A_Wright
Legend
March 17, 2014

Steve44 please use the uninstaller for Acrobat located in the Applications/Utilties/Adobe Installers folder.  If you continue to face difficulties then please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.