How to reset serial number max

Question

I have bought new computer and got and errorThe serial number xxxxx is already in use by the maximum of 2 computersHow could I resolve this issue

Ben M · Accepted Answer

If you are unable to deactivate as suggested (ie: you no longer have access to old computer(s)), there is no alternative provided as of the beginning of this year to reset the max number of licenses and at that point you would need to consider purchasing a CC subscription or alternative solutions.

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

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