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halilk20523272
Participant
March 10, 2020
解決済み

How to retain my Portfolio? [Branched from Portfolio forum]

  • March 10, 2020
  • 返信数 2.
  • 3189 ビュー

Hi!

Question: I just cancelled my subscription to the Adobe CC plan. I had the full plan. Now I want to retain my Portfolio page. I received an e-mail that it will be unpublished in two weeks if I don't..... well let me just give you the content of the e-mail:

"We have been unable to bill the payment method on file for your account. Please update the method of payment for your Creative Cloud plan in order to keep your Adobe Portfolio site up and running.

Visit Adobe Account Management (accounts.adobe.com), select the plan, and choose "edit payment details" to update.

If you do not take action within 2 weeks of today, your Adobe Portfolio website will be unpublished. Your content will continue to be accessible if you choose to reactivate your plan and re­publish your Portfolio site in the future.

Thank you,
The Adobe Portfolio Team"

 

I don't know how to proceed from here to keep my Portfolio page without having any othe applications like lightroom ect. Can you help me?

Halil 

解決に役立った回答 Nancy OShea

I have branched this to a new discussion and moved it to the Get Started forum where I often field Portfolio questions.  Unfortunately, Portfolio does not have a dedicated forum for these questions.  

 

1. Portfolio is not sold separately.  It's only available with a paid Creative Cloud Plan (single app, all apps or Photography Plan).

 

2. Customer care agents handle billing & account issues.  But they haven't the vaguest idea about Adobe's 3 web services  -- Portfolio/Behance & Spark. 

 

3. For technical assistance, Portfolio has a separate support team.  Click the Contact Us link at

https://help.myportfolio.com/

 

返信数 2

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert解決！
Community Expert
March 10, 2020

I have branched this to a new discussion and moved it to the Get Started forum where I often field Portfolio questions.  Unfortunately, Portfolio does not have a dedicated forum for these questions.  

 

1. Portfolio is not sold separately.  It's only available with a paid Creative Cloud Plan (single app, all apps or Photography Plan).

 

2. Customer care agents handle billing & account issues.  But they haven't the vaguest idea about Adobe's 3 web services  -- Portfolio/Behance & Spark. 

 

3. For technical assistance, Portfolio has a separate support team.  Click the Contact Us link at

https://help.myportfolio.com/

 

Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    March 10, 2020

    I think you want Portfolio to be a free service? It isn’t. It’s part of what subscribers pay for. No subscription, no Photoshop; No subscription, no Porfolio. If you are quick you may be able to get a Photography Plan (about $10/month) to keep it going. 

    H
    halilk20523272作成者
    Participant
    March 10, 2020

    Thanks for responding! I presume you are not from Adobe, but another user? 

    I did not expect Portfolio to be free, no. I want it as a stand-alone app. I know it's 10 bucks per month, but I can't see it anywhere. 

    T
    Test Screen Name
    Legend
    March 10, 2020

    Or... are you asking which plan they mean? One option is the Photography Plan, https://www.adobe.com/uk/creativecloud/photography/compare-plans.html

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