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jcierra
jcierra
Participant
December 28, 2014
Answered

How to solve Error DW030 during CS6 installation (Mavericks)?

  • December 28, 2014
  • 1 reply
  • 1002 views

This computer (running Mac OS 10.10.1) needs a way to install Acrobat from the CS6 DVD.

The CS6 installation went well except for Acrobat, where it gave error DW030. Unfortunately, following the instructions to reboot in Safe Mode deleted the detailed error message.

Running the installer again reports this:

We've encountered the following issues

Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.

Too bad! That page says:

The Adobe Support Advisor has been discontinued

Is there any way to recover from this? Is it safe to delete the whole thing and try again?

This topic has been closed for replies.
Correct answer kglad

I am grateful for your repeated help.

There must be some kind of problem with Acrobat X installation. Not only did I follow your steps, I tried it on a new Mac as the very first software to be installed. The installation ran immediately after logging in the first time, on Mavericks and Yosemite. The installation failed the same way.

Maybe I have a bad DVD.


to obviate dvd/drive issues,

1.  copy the installation files to a desktop directory and install from that directory.

2.  if that fails, you can dl the installation file and install using it,

Downloads available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 29, 2014

use the log files to find the specific problem, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

jcierra
jcierraAuthor
Participant
December 30, 2014

Thank you. Your message gave the instructions to locate the logs.


Regretfully, the logs do not contain much information that allowed me to identify the source of the problem. The Adobe Tech Notes do not seem to address this "Custom action return code: 65535", and Google search was no more helpful. It would be easy to post the entire log, but this seems to be the important part. Is there something else I might try?

Calling the custom action code for pre-install for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

::START TIMER:: [Pre payload :{AC76BA86-1033-F400-7760-000000000005}]

Custom action return code: 65535

:: END TIMER :: [Pre payload :{AC76BA86-1033-F400-7760-000000000005}] took 0 milliseconds (0 seconds)

[      0] Mon Dec 29 17:36:11 2014 ERROR

DW030: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 returned error. Failing this payload.

[      0] Mon Dec 29 17:36:12 2014  INFO

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 30, 2014

you should search the log file for an 'error'.

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