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Z2P
Z2P
Participant
May 14, 2018
Answered

How to swap CS5.5 from Mac to Windows (cross platform)?

  • May 14, 2018
  • 4 replies
  • 2178 views

Here is my problem. I have Adobe Production Premium CS5.5 registered under my account, and would like to swap the platform from Mac to Windows.  After contacting Adobe helpdesk, it turns out only newest version (CS6) can be swapped. Ironically, Adobe stopped selling upgrades to CS6, so I'm stuck with CS5.5 Mac which can't be either upgraded or swapped to Windows.  Is there any solution for my case (except CC)?

    This topic has been closed for replies.
    Correct answer Nancy OShea

    A swap is no longer possible, sorry.  Adobe won't transfer ownership of CS products because CS is discontinued & unsupported.

    https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

     

    This discussion is locked for everyone's protection from would-be scammers.

     

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    4 replies

    M
    michellemarie926
    Participant
    May 11, 2022

    Since this was posted some time ago, I am not sure if you found a solution to this problem. However, I am in the reverse situation with 2 versions of CS5.5 being Master Collection and Design Premium for Windows and need to switch to some version of Mac, preferably CS5 or later. If any one is looking to go Mac to Windows, I am more than happy to do a swap! 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    May 11, 2022

    A swap is no longer possible, sorry.  Adobe won't transfer ownership of CS products because CS is discontinued & unsupported.

    https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

     

    This discussion is locked for everyone's protection from would-be scammers.

     

    =============
    Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
    =============
    3 Easy Ways to Identify Genuine Adobe Staff
    https://tinyurl.com/10791730

     

    Nancy O'Shea— Product User & Community Expert
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    May 15, 2018

    Z2P, I am sorry but as mentioned by Bani in Phishing from fake Adobe Rep?.. we only offer platform swaps for current shipping versions of Adobe software titles.  The last version of Creative Suite that was shipped was Creative Suite 6.  When Creative Suite 6 released then Creative Suite 5.5 was no longer the current version and was no longer applicable for platform swap process.

    Z2P, you can find complete details regarding the process at Exchange a product for a different language or platform version .

    Even individuals who have Creative Suite 6 should complete the process as soon as possible.  I am unsure how long Creative Suite 6 will still be accepted as a current software title.  For more details regarding the future of Creative Suite see Creative Cloud now includes Creative Suite Master Collection and Design Premium features .

    0
    02GEEK
    Participating Frequently
    May 14, 2018

    As far as I know it depends.

    If you purchase your license for CS as a retail product (i.e., in a box at a store or the web), then the license is platform-specific. However, if the purchase was part of a volume licensing, acquired through any of Adobe's Open Option licensing programs, then the license is full cross-platform (Windows/Mac OS and vice-versa).

    There are important reason and restrictions for this policy.

    Ned Murphy
    Ned Murphy
    Legend
    May 14, 2018

    You appear to be aware of all of the options available to you... which are very limited.  You summed it up best saying... "so I'm stuck with CS5.5 Mac"

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