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DiPersiaTech
Participant
January 16, 2012
Question

How to tell if Acrobat is OEM or volume licensing?

  • January 16, 2012
  • 1 reply
  • 5568 views

I recently picked up a client that has Adobe Acrobat on all machines.  Some were OEM copies, some were volume licensing.  Unfortunately, no good records were kept for which machines were which, and due to OEM not being transferable, we want to do a license audit and make sure the client is complaint.

But - how do you figure out if the copy of Acrobat installed is OEM or volume license?  Am hoping for an easy way we can pull this information from machines via registry or someway that an automated audit will figure it out, versus us visiting each machine.

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 16, 2012

    You could start with seeing the licenses which you have at https://licensing.adobe.com.  You will need to log into one of the accounts associated with the account.  Beyond that we don't have a customer facing serial number decoder tool.  So even if you had all of the serial numbers you would still need to contact our support team to have the serial numbers decoded.

    I would see how many volume licenses you have at https://licensing.adobe.com and then see how many serial numbers you have remaining.  The remainder should be retail or some other license.  You can then work with our support team to identify the serial numbers more specifically.

    D
    DiPersiaTechAuthor
    Participant
    January 17, 2012

    So we need to walk around to a few hundred computers, capture every serial number, then call into support and spend a few hours trying to work with support trying to figure out what numbers go where?  Yeh, I'm sure the client's going to go for that.  So much for trying to be complaint!

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 17, 2012

    There is third-party auditing tools out there as well but we don't currently have a product offering for license management.  I don't know if the third party offerings would have any way of decoding the serial numbers however.  They might be able to at least capture the information.  Your best bet is to start at https://licensing.adobe.com to at least determine how many volume licenses the company has.

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