How to transfer CC apps to new computer

Forum|Forum|9 years ago
July 17, 2016
2 replies
424 views

Hello,

I have a paid license for CC, purchased about 2 weeks ago. It was working fine on my old Macbook. I just bought a new Macbook Pro and I want to transfer the license. I signed out of Adobe on the old computer, and signed in on the new one. I followed the instructions for downloading the CC desktop installer. The installer icon is on my desktop. I double clicked to install it, entered my admin account info but nothing happens. I checked my Applications folder .. nothing from Adobe there. I also tried logging in to the Admin account, but nothing there either. What to do?

This topic has been closed for replies.

Correct answer Mainecoonmom_2

Finally got it to work. I had to download an uninstaller from Adobe. After

I ran the uninstaller and downloaded it again, it started to work. Thanks

for your help.

Mainecoonmom_2Author

Inspiring

There is no password prompt. Nothing happens when I double click on the CC Installer on my desktop.

kglad

Community Expert

suspend av if you have any running.

if that fails, redownload the cc desktop app, https://creative.adobe.com/products/creative-cloud

Mainecoonmom_2Author

Inspiring

Really weird. I disabled av, turned off the firewall, restarted and

still nothing. I have re-downloaded the desktop app about 10 times now.

When I double click on it, nothing happens.

kglad <mailto:forums_noreply@adobe.com>
July 17, 2016 at 4:25 PMvia Postbox
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How to transfer CC apps to new computer
created by kglad <https://forums.adobe.com/people/kglad> in
/Downloading, Installing, Setting Up/ - View the full discussion
<https://forums.adobe.com/message/8883062#8883062>

kglad

Community Expert

after double clicking the dmg file, the password prompt is your mac's password (not adobe's).

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