Were you able to get the issue resolved? The Creative Cloud apps differ for mobile and desktop. However, you can use the same email address associated with the subscription.

Please follow the advice shared by the experts above and sign in to your Creative Cloud desktop applications on your computer.
Let us know if you still need help.

^SG

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Nancy OShea

Correct answer

Community Expert

iPhone apps are separate from Desktop apps.

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on these systems, no more than 2 versions back:

Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
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Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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kglad

Community Expert

just install the cc desktop app onto your conputer(s) and sign in. this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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