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chcgann
chcgann
Participant
March 1, 2014
Answered

How to "unauthorize or deactivate" computer from CC when in repair service?

  • March 1, 2014
  • 1 reply
  • 1134 views

How to unauthorize this computer from my CC account temporarily while being serviced for repairs?

I am taking my iMac in for servicing...from which it may never return...but it might...so I just want to "unauthorize" my Creative Cloud installed applications on my computer like I did in the past. I don't want to "uninstall" the applications in case I will still be using them on this computer but I don't want to be in the situation of having more than two computers authorized on my Creative Cloud account and being "locked out" if this computer becomes "decommissioned."

Sorry but I could not find this information in FAQ.

Thanks,

Ann Mehrman

This topic has been closed for replies.
Correct answer chcgann

Not sure why this didn't come up in the forum search engine but found it on the Adobe site through a Google search:

How to deactivate or sign out

A single license for Adobe software lets you install the applications on two computers—for example, at home and at the office. However, you can use the software on only one computer at any given time.

If you want to install the software on a third computer, deactivate the software on the computer on which you will no longer use the software. Then, activate the software on the new computer.

Creative Cloud Applications

Signing out of one Creative Cloud application deactivates all Creative Cloud applications associated with your Adobe ID on that computer.

  1. Make sure that your computer is connected to the Internet.
  2. Start the application.
  3. Choose Help > Sign Out (Your Adobe ID).
  4. Click Sign Out.

Alternately, you can sign out from all Creative Cloud applications on your machine using the Creative Cloud app for desktop.

  1. Open the Creative Cloud Desktop App.
  2. Choose the Settings icon.
  3. Choose Preferences.
  4. Choose Account.
  5. Choose Sign Out from Creative Cloud.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#deactivate-how-to

1 reply

chcgann
chcgannAuthorCorrect answer
Participant
March 1, 2014

Not sure why this didn't come up in the forum search engine but found it on the Adobe site through a Google search:

How to deactivate or sign out

A single license for Adobe software lets you install the applications on two computers—for example, at home and at the office. However, you can use the software on only one computer at any given time.

If you want to install the software on a third computer, deactivate the software on the computer on which you will no longer use the software. Then, activate the software on the new computer.

Creative Cloud Applications

Signing out of one Creative Cloud application deactivates all Creative Cloud applications associated with your Adobe ID on that computer.

  1. Make sure that your computer is connected to the Internet.
  2. Start the application.
  3. Choose Help > Sign Out (Your Adobe ID).
  4. Click Sign Out.

Alternately, you can sign out from all Creative Cloud applications on your machine using the Creative Cloud app for desktop.

  1. Open the Creative Cloud Desktop App.
  2. Choose the Settings icon.
  3. Choose Preferences.
  4. Choose Account.
  5. Choose Sign Out from Creative Cloud.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#deactivate-how-to

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