How to uninstall PHotoshop? Unable to through Creative Cloud

Forum|Forum|5 years ago
March 6, 2021
4 replies
871 views

My Photoshop app is corrupted. Some features will not work and I have to reinstall. When I opened up Adobe Creative Cloud, that was also corrupted, and it said to repair Adobe Creative Cloud in which I did. Once Creative Cloud was done repairing itself, when I looked to uninstall Photoshop I couldn't. Instead, I just see the option to install Photoshop again even though I already have Photoshop installed. When I click the Install button, it fails and says "Installation Failed" And nothing else. What do I do? How do I reinstall Photoshop?

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Correct answer cartonofmilk12

Apparently, I'm an IMPATIENT DUMB***!!!!!! There was nothing wrong with my Photoshop... I simply wasn't giving it enough time to start up.... I opened it today and instead of frantically clicking everywhere like an IDIOT I just let it do it's thing and I was able to open Photoshop like normal....

cartonofmilk12AuthorCorrect answer

Inspiring

Apparently, I'm an IMPATIENT DUMB***!!!!!! There was nothing wrong with my Photoshop... I simply wasn't giving it enough time to start up.... I opened it today and instead of frantically clicking everywhere like an IDIOT I just let it do it's thing and I was able to open Photoshop like normal....

cartonofmilk12Author

Inspiring

Still waiting. This whole thing has been a random cluster****. Sometimes, Photoshop opens without any problems, Sometimes Adobe Creative Cloud crashes and I have to reinstall the entire thing. Other times Photoshop can't get past the "reading preferences" and crashes. It's like these apps have a mind of their own. God please someone help me.

cartonofmilk12Author

Inspiring

Any help please??? I need Photoshop to complete a school assignment.

Peru Bob

Community Expert

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

cartonofmilk12Author

Inspiring

I uninstalled Creative Cloud using the Cleaner Tool linked. When I opened up Creative Cloud again, I was able to install Photoshop again normally. When I try to open Photoshop, the splash screen pops up and hangs on "Reading preferences" Then the app crashes with the spalsh screen frozen. I went back to Creative Cloud, uninstalled Photoshop then reinstalled it. Upon opening, I was met with the same problem.

G

Giovanna5CFA

Participant

Same issue here after I upgraded to the Big Sur 11.2.2

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