How to update CC applications without CC desktop app

Forum|Forum|8 years ago
June 16, 2017
1 reply
11437 views

The Creative Cloud Desktop App stopped working on my computer. Is there a way to update my CC applications without using the CC app?

It was working fine, and then suddenly, it wasn't working. Gives the error message:

"Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to replair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp"

It appears that it is not possible to fix the app. I've already spent hours with Adobe chat and phone support and the case was escalated 3 times. They finally gave up on fixing it.

Whatever the reason for the problem, I need a way to update applications that doesn't involve the CC desktop app.

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

you should fix the problem.

follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

but if that fails or you don't want to try these are the latest updates available:

Downloadable installation files available:

Suites and Programs: CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
Authorware: 7.01 windows |
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.0| 5.7.1| 4.4 | 3.6 |
Photoshop Elements: 15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

kglad

Correct answer

Community Expert

you should fix the problem.

follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

but if that fails or you don't want to try these are the latest updates available:

Downloadable installation files available:

Suites and Programs: CC 2017 | CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard | 8 standard |
Authorware: 7.01 windows |
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2 |
Lightroom: 6.0| 5.7.1| 4.4 | 3.6 |
Photoshop Elements: 15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

J

jay fresnoAuthor

Inspiring

Someone marked your answer as correct, not me, probably a moderator. I will leave it as correct because you gave lots of good suggestions.

However, NONE of the suggestions worked on my computer. I've tried them over and over again, and as I said, spent hours on the phone with Adobe support.

Today, the creative cloud desktop app suddenly started working. Nothing has changed on my computer. Just as suddenly as it stopped working, it suddenly started working.

I see that others on the forum have had the same frustrating problem with it not working, I conclude that the creative cloud desktop app is DOWNRIGHT FLACKY!!!!