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I accidentally bought the student version

Forum|Forum|7 years ago
June 5, 2018
4 replies
1572 views

I accidentally bought the student version of photoshop instead of the individual version which was cheaper any way. when I went back to the store they refuse to swap it what do I do. As I am not a student I don't have any student id or proof

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Correct answer John T Smith

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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T

Test Screen Name

Legend

Why did you buy a student version if you aren’t a student?

fahada33000111Author

Participant

they were all mixed up at the display and I was in a bit of a rush I just assumed it was an individual version as it was in the same pile only to get home and realise that was not the case

T

Test Screen Name

Legend

Only the store can refund it. As you're not a student it won't work for you. But they may have a policy forbidding the refund of opened software.

fahada33000111Author

Participant

they do they are refusing to swap it in store

davescm

Community Expert

I'm somewhat confused. CC software does not come in a box it is downloaded. So what exactly did you buy in the store?

Dave

John T Smith

Correct answer

Community Expert

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Bani Verma

Community Manager

Moving this query to Adobe Creative Cloud community for quick and better help.

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